Contact Us
Questions about a review, a correction to flag, or feedback on a casino you've played at — this is where to send it. We read every message that comes in, and genuine reader feedback is one of the things that keeps our coverage of Canadian online casinos accurate and current.
How to reach us
The best way to get in touch is by email at [email protected]. We aim to reply within a couple of business days. Please include as much detail as you can — the casino name, the page you're referring to, and, if it's a payout query, roughly when you deposited or requested a withdrawal — so we can look into it properly.
What we can (and can't) help with
We're a comparison and review site, not a casino operator, so there are limits to what we can do:
- We can help with: corrections to bonus terms or ratings, questions about how we rank casinos, suggestions for brands or topics to cover, and general feedback on your experience with a listed casino.
- We can't help with: account access, deposits, withdrawals, verification or bonus disputes — those need to go directly to the casino's own support team, since they hold your account and payment details, not us.
If your enquiry is about how quickly a casino paid out, or how it handled a withdrawal request, that feedback is genuinely useful to us — it feeds directly into how we assess and rank the fastest payout casinos on this site.
Before you write in about a specific casino
A few quick checks can save time on both sides:
- Check the casino's own help centre or live chat first for account-specific issues — they can act on your account, we can't.
- Have your account email and approximate transaction dates ready if you're reporting a payout delay.
- If it's a dispute over bonus terms, note the exact promotion name and date you opted in, since wagering requirements and caps vary between offers.
For general guidance on how bonus terms work and what to check before you claim one, our page on responsible play and site policies is a useful starting point, alongside our responsible gambling resources and our terms and conditions, which set out how we operate and how we're funded.
Who's behind the reviews
If you'd like more background on how Social Casinos approaches its research and ratings, our About Us page covers that in detail. Commercial relationships with the casinos listed on this site do not decide their position — our ranking is based on published research into payout speed, licensing, and terms, and we say so plainly wherever it's relevant.
A quick note on response times
We're a small team, so replies can occasionally take a little longer during busy periods. If your message is time-sensitive — for example, a live issue with a deposit or withdrawal — please contact the casino directly in parallel, since they're best placed to act on it quickly.